Revisiting Our Mission - Titan Alarm

Titan Alarm has been steadfast in its mission to save lives since its inception. At all levels and in all departments of the organization, every representative is dedicated to realizing this objective in every aspect of the company’s operations. This includes delivering state-of-the-art quality equipment and monitoring services to our customers as well as continuing to discover technological advances which will yield even better services for our customers to improve their security protection for their homes and families. We seek to provide service from the moment a customer meets with a sales representative and throughout the term of the agreement by extending premium customer service. To achieve this vision, the company employs a superior group of customer loyalty personnel, technicians, compliance experts, and legal counsel to properly support our loyal customers.

While we are committed to achieving this vision for the company, there is nothing more rewarding and there is no greater sense of confirmation that we are performing our work consistent with our mission then when we receive positive feedback from the very people whose lives and homes we are entrusted with the protection of. When we discover that our two way system allowed one of our customers to successfully communicate with the monitoring center to get the necessary emergency service provider to the customer’s home, we derive an incredible sense of satisfaction. On the date of May 4, 2012, the company was the recipient of an email from a customer who thanked the company for saving the lives of herself and her family. This customer credited the company with saving the lives of her family after her home had experienced a carbon monoxide leak. As a picture is most definitely worth a thousand words, her email is inserted below with the redaction of the woman’s identity to protect her privacy:

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About Titan Alarm

The mission of Titan Alarm is to deliver to our entire customer base the genuine sense of serenity that comes from knowing that the people in your life and the possessions you have worked so hard to acquire in your home and business are safe and protected. While this is a truly priceless commodity, Titan is committed to attempting to bring this to our customers at uniquely affordable prices.

To enable this dream to become a reality, Titan Alarm has performed a comprehensive needs assessment of its eclectic customer group to determine how it can best satisfy this diverse group of security needs. In recognition of the ever evolving security demands, Titan has partnered with industry leaders to insure that it is delivering state-of-the-art equipment and products from organizations with the technological vision to continue researching and developing new and improved methods of security. Titan also insures that it retains the services of highly qualified and trained individuals so that our customers deal exclusively with capable representatives.

Titan also recognizes that security needs have extended beyond simply those of a state-of-the-art security system. While we most certainly savor the opportunity to enhance our customers’ lives with such systems, we also are pleased to respond to the other needs of our customers including but not limited to providing and enabling independent living to individuals who may have been deprived of this privilege without the benefits yielded by the technological advances of the Medical Pendant.  We are so pleased to be able to bring these advantages to our customers and their family members who love and care about them.

Titan Alarm
10007 80th Ave
Edmonton, Alberta AB T6E 1T4
http://www.titanalarm.ca/

Customer Support:
855-238-4826
888-580-1975
support@TitanAlarm.com

New Sales:
855-238-4826
888-580-1975
support@TitanAlarm.com

It is our heartfelt vision to see our image as reflected by our customers as an organization that strives not to be the largest organization, but the one most responsive to and focused upon its customers’ security needs. If our customers feel safe and protected, we know that we are doing our job.